Terms & Conditions

1. Acceptance of terms

These Terms & Conditions ("Terms") are a legal agreement between you and Shanti Infosoft ("Shanti Infosoft", "we", "us" or "our"). They apply to your use of the website at shantiinfosoft.com and to the services we provide. By accessing this website or engaging us for services, you confirm that you accept these Terms. If you do not agree with them, please do not use the site or our services.

Where we enter into a separate written agreement, proposal or statement of work with you, that document governs the specific engagement, and these Terms apply to the extent they are not inconsistent with it.

2. Definitions

"Services" means the software development, design, consulting, support and related services we provide, as described on this website or in an agreement with you.

"Deliverables" means the software, code, designs, documents and other materials we create for you under an engagement.

"Agreement" means the proposal, quotation, statement of work, master services agreement or other written terms we sign with you for a specific engagement.

"Client", "you" means the individual or organisation that engages us or uses this website.

3. Our services

Shanti Infosoft provides a range of technology services, which may include custom software development, web and mobile application development, cloud engineering, UI/UX design, artificial intelligence and machine learning, generative AI, AI chatbots and SaaS products, blockchain development, quality assurance, and IT and AI consulting.

Information on this website about our services, industries and past work is provided for general information only. It does not constitute an offer, a warranty, or a commitment to deliver any particular result. The scope, timeline, price and specifications of any engagement are defined only in a written Agreement between us.

4. Proposals & engagement

When you contact us with a requirement, we may provide a proposal, quotation or estimate. Estimates are based on the information available at the time and on the scope described; they may change if the requirements, scope or assumptions change. An engagement begins only when both parties agree in writing (including by email or signed document) on scope, deliverables, timeline and fees. Any change to an agreed scope will be handled through a written change request, which may affect the timeline and fees.

5. Your responsibilities

To help us deliver well, you agree to:

• provide accurate, complete information and clear requirements;
• give timely feedback, approvals, access and materials (such as content, credentials or accounts) that we reasonably need;
• ensure you have the rights to any materials you provide to us; and
• designate a point of contact authorised to make decisions for your organisation.

Delays or incomplete information from your side may affect the agreed timeline and cost.

6. Fees & payment

Fees, payment schedules and currency are set out in the applicable Agreement or invoice. Unless stated otherwise, invoices are payable within the period specified on the invoice. Fees are exclusive of applicable taxes, duties and third-party costs (such as licences, hosting or subscriptions), which are your responsibility unless we agree otherwise in writing.

We may pause or suspend work on overdue accounts after reasonable notice. Except where required by law or expressly agreed, fees paid are non-refundable for work already performed.

7. Intellectual property

Deliverables. Unless the Agreement says otherwise, once we have received full payment for an engagement, the Deliverables created specifically for you under that engagement become your property, and we assign to you the intellectual property rights in them.

Our pre-existing materials. We retain ownership of our own pre-existing tools, frameworks, libraries, know-how and general skills. Where these are embedded in a Deliverable, we grant you a non-exclusive, perpetual licence to use them as part of that Deliverable.

Third-party and open-source components. Deliverables may include third-party or open-source components, which remain subject to their own licences. You agree to comply with those licences.

Your materials. You retain ownership of any content, trademarks or materials you provide to us, and you grant us the right to use them as needed to perform the Services.

Portfolio. Unless we agree otherwise in writing, we may reference your name, logo and a general description of the work we did for you in our portfolio and marketing, without disclosing confidential information.

8. Confidentiality

Each party may receive confidential information from the other during an engagement. Both parties agree to keep such information confidential, to use it only for the purpose of the engagement, and to protect it with reasonable care. This obligation does not apply to information that is public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law. Where a separate non-disclosure agreement is signed, it applies alongside this section.

9. Warranties & disclaimers

We will perform the Services with reasonable skill and care and in a professional manner, consistent with industry standards. Any specific warranty (for example a defect-correction or support period) will be set out in the applicable Agreement.

Except as expressly stated, this website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the website will be uninterrupted, error-free or free of harmful components.

10. Limitation of liability

To the maximum extent permitted by law, Shanti Infosoft will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business, arising out of or in connection with this website, the Services or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with an engagement will not exceed the fees paid to us for that engagement in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Indemnification

You agree to indemnify and hold harmless Shanti Infosoft and its directors, employees and agents from any claims, damages, losses or expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the website or Services, or your infringement of any third-party rights, including in relation to materials you provide to us.

12. Term & termination

These Terms apply while you use this website and, for engagements, for the duration set out in the applicable Agreement. Either party may terminate an engagement as provided in that Agreement, or where the other party commits a material breach that is not remedied within a reasonable notice period. On termination, you agree to pay for all Services performed and costs incurred up to the termination date. Sections that by their nature should survive termination — including intellectual property, confidentiality, liability and governing law — will continue to apply.

13. Third-party services

Our Services and Deliverables may rely on third-party platforms, APIs, hosting, licences or tools. We are not responsible for the availability, performance, terms or changes of third-party services, and your use of them may be subject to their own terms. This website may also link to third-party sites, which we do not control or endorse.

14. Acceptable use of this site

When using this website, you agree not to:

• use it for any unlawful, harmful or fraudulent purpose;
• attempt to gain unauthorised access to, disrupt or interfere with the site, its servers or connected systems;
• introduce malware, or scrape, harvest or misuse data or content;
• submit false information, spam, or another person's data without permission; or
• copy, reproduce or reuse the site's content without our permission, except as allowed by law.

All content on this website — including text, graphics, logos and code — is owned by or licensed to Shanti Infosoft and is protected by intellectual property laws.

15. Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. By using this website or our Services, you also acknowledge that Privacy Policy.

16. Governing law & jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to any dispute-resolution provisions in a signed Agreement, the courts at Indore, Madhya Pradesh, India will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of this website.

17. General

Changes. We may update these Terms from time to time. The current version is always the one published on this page, with the "Last updated" date shown above. Continued use of the website after changes means you accept the updated Terms.

Entire agreement. These Terms, together with any Agreement and our Privacy Policy, are the entire agreement between us regarding their subject matter.

Severability. If any provision is found unenforceable, the remaining provisions continue in full force.

Waiver. A failure to enforce any provision is not a waiver of it.

Assignment. You may not assign these Terms without our consent; we may assign them as part of a business transfer.

Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

18. How to contact us

If you have any questions about these Terms, please get in touch: