Case study · ParkMe

Hand overthe keys.

ParkMe is valet parking as an app — book ahead for the airport, and a verified driver collects, parks and returns your car while you watch the status live. Behind it, four connected apps keep customer, driver, manager and owner in sync.

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Mobile appMarketplaceValet parking
ParkMe screenParkMe screen
What we shipped
Booked in-appVerified driversLive statusIn-app paymentDriver ratingsOwner ride-log
01 — The product

One booking, four apps

A customer books, a manager assigns, a driver parks and returns, and an owner watches over the location. ParkMe is really four connected apps sharing one booking and one live status.

Park without the scramble

Book valet parking in advance for an airport or venue, with flight and arrival details, so the car is collected the moment you land.

Drivers you can trust with your keys

Every driver is verified with a licence and selfie check before they can be assigned, and every handoff is tracked.

Four sides, one booking

Customer, driver, manager and owner each act on the same booking from their own app, kept in sync by one shared, live status.

02 — The problem

Valet parking is a relay between four people who are rarely in the same place.

The moment it runs on phone calls and paper, cars, keys and accountability go missing.

Customer, driver, manager and owner each need a different slice of the same booking. Answer → one system, four connected apps.

Handing over a car and hearing nothing is the worst part of valet. Answer → live status from parked to returned.

Someone else is driving your car. Answer → driver verification and a logged chain of custody.

4

parties sharing one booking, from customer to owner.

03 — Goals & challenges

What ParkMe had to get right

Valet parking is a relay between four people who are rarely in the same place. The goal was one shared booking they could all see, instead of a chain of phone calls.

Goals

One booking, four apps in sync

  • Book with real detail. Flight and arrival details captured in-app, not guessed over a call.
  • Assign a verified driver. Licence and selfie checks before anyone is trusted with a car.
  • Live status, start to finish. Parked to returned, visible the whole time.
  • An owner ride-log. Every booking, driver and payment overseen from one place.
Challenges

Why it was hard

  • Four parties need a different slice of the same booking, with no shared view otherwise.
  • A customer handing over a car and hearing nothing is the worst part of valet.
  • Someone else is driving your car, so accountability isn't optional.
  • Booking, assigning, parking and returning all had to stay in sync as one live status.
04 — Four sides

Who is ParkMe built for?

Valet parking only works if four different people are looking at the same booking — 4 sides, each scoped to what they do.

The customer view
Customer

The customer

Books valet parking and tracks their car in real time, from assigned to parked to returned.

The driver view
Driver

The driver

The valet who collects, parks and returns the vehicle, verified by licence and selfie before every job.

The manager view
Parking manager

The manager

Runs a location — accepts requests and assigns an available, verified driver to each one.

The owner view
Parking owner

The owner

Oversees every ride, driver and payment across the location from an admin log.

05 — Phones and paper vs ParkMe

A booking four people can actually see

What changes when customer, driver, manager and owner share one booking instead of a phone chain.

Phones and paper
ParkMe
Booking
A call and a guess
Booked in-app with flight details
Assigning a driver
Whoever is free
A verified driver, assigned and tracked
Customer visibility
None until pickup
Live status from parked to returned
Payment & rating
Cash and hope
In-app payment and a driver rating
Oversight
Trust
An owner ride-log of every booking
06 — What we shipped

The scope, in one panel

Every number in this panel is delivered scope — what was designed, built and handed over on the mobility build for ParkMe. It leaves out traffic, conversion and revenue on purpose: those figures belong to the client, and we don’t publish numbers we cannot stand behind.

4
Connected apps sharing one booking
7
Steps: booking to rated & complete
2
Identity checks before a driver is assigned
1
Live status, parked to returned
Sector
MobilityValet parking
Platform
Mobile app
Roles
4 connected apps
What we did
UI/UX designApp design
07 — Closing the loop

The booking doesn't end at drop-off

Rating and completing the booking is part of the product, not an afterthought.

ParkMe booking rated and completed

Rate & complete. The customer collects the car, rates the driver, and the booking closes — logged for the owner.

08 — Visual design

The look, and why

A dependable blue carries booking and status across four different apps, with a calm ink-on-mist base so a customer, a driver, a manager and an owner all read the same visual language.

Colour
Brand blue
#007BFF
Deep blue
#0B57B8
Ink
#1A2233
Body
#55606F
Mist
#EEF4FF
Line
#DCE6F5
Typography
Display · 700Hand over the keys
HeadingOne booking, four apps
Body · InterA verified driver collects, parks and returns your car while you watch the status live.
Label · MonoCUSTOMER · DRIVER · MANAGER · OWNER
FAQ

Building a valet parking marketplace app

What is ParkMe?
ParkMe is a valet parking app. A customer books parking in advance — typically at an airport — and a network of verified drivers collects, parks and later returns their vehicle. It is built as four connected apps: one each for the customer, the driver, the parking manager and the parking owner, all sharing one live booking.
How does a ParkMe booking work end to end?
The customer books with their vehicle and arrival details; the parking manager accepts the request and assigns a verified driver; the driver parks the car and confirms it; when the customer returns they request pickup, a driver brings the car back, and the customer rates the driver as the booking completes. The owner sees every step in a ride log.
How does ParkMe keep the car and keys safe?
Every driver completes identity verification — a driving-licence upload and a selfie check — before they can be assigned a car, and each booking keeps a logged chain of custody from pickup to parking to return, visible to the manager and the owner.
How long does it take to build a multi-role marketplace app like this?
A four-sided marketplace is a multi-month programme rather than a few weeks, because each role is effectively its own app and they all have to stay in sync around one shared booking and its live status. It is best phased — usually customer and driver first — so the core loop works before the management tiers are added.
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