Your ride, sorted
A web-and-app booking platform for a South African ground-transport company operating in Cape Town, Johannesburg and Durban: pre-booked fixed-fare airport transfers with flight tracking, guided tours, chauffeur drives and a live vehicle fleet.
Sector
- Ground transport
- South Africa
Product
- Booking website
- Driver-tracking app
What we did
- UX + UI design
- Web + app
Cities
- Cape Town
- Johannesburg
- Durban
Who runs Citi Shuttles?
A South African ground-transport company operating since 2006, running airport transfers, taxis, tours and chauffeur drives across Cape Town, Johannesburg and Durban with professional drivers and a local team a traveller can actually call.
Book the ride online, track the driver in the app
The platform turns a phone-and-email transfer business into a bookable product: a traveller gets an instant quote by city, pre-books a fixed fare, and follows the driver in real time on the app — the same fleet, the same vetted drivers, no surge pricing.
Why pre-book a transfer instead of hailing on arrival?
A traveller landing in an unfamiliar city faces three unknowns — will a car be there, what will it cost, and who is driving. A pre-booked platform answers all three before the plane lands, which is the whole argument for booking ground transport rather than improvising it.
| Getting a ride | Hailing on arrival | Pre-booked on the platform |
|---|---|---|
| Availability | Whatever is at the rank | Reserved, and flight-tracked |
| Price | A meter, or a haggle | Fixed fare quoted up front |
| The driver | Unknown | Vetted, and tracked in the app |
| A delayed flight | Your problem | Pickup adjusted automatically |
| Support | None | A local team to call or WhatsApp |
How is the service rated?
Ratings and tenure the company publishes on its own site.
on Tripadvisor, from 392 reviews
on Google, from 110 reviews
operating across South Africa since 2006
Airport transfers
Flight-trackedPre-booked transfers that track the flight and adjust the pickup time automatically, with the driver meeting arrivals by name board.
- Flight tracking
- Meet & greet
- Fixed fare
Guided tours
Half & full-dayDaily tours to Cape Point, the Winelands and the Peninsula in small groups of fifteen or fewer with accredited local guides.
- Small groups
- Cape highlights
Chauffeur drive
By the hourPlan an itinerary, pick the hours and the vehicle, and travel a custom route in comfort.
- Hourly hire
- Your itinerary
Corporate portal
Multi-agentMultiple agents book and track trips in real time from one account — built for travel agents, PAs, hotels and restaurants managing many rides.
- Many bookers
- Live tracking
- One account
The Citi Shuttles app
iOS & AndroidInstant quote, book in seconds, track the driver, store flight details and repeat past bookings.
- Instant quote
- Live driver
Special events
GroupsFrom large weddings to small occasions, group transport arranged for parties of any size.
- Any group size
- Events
Building a ground-transport booking platform
What transport operators ask us about taking transfers and tours online.
Ask us yoursHow long does it take to build a transport booking platform with an app?
A booking website plus a companion app with instant quotes, fixed-fare logic and driver tracking is a multi-month build, because the quote engine, dispatch and the live map all have to agree. What moves the date is how many cities and vehicle types you price, whether corporate multi-agent accounts are in scope, and how real-time the driver tracking needs to be. We phase it so online quoting and booking ship before the deeper fleet and corporate features.
How do fixed fares work instead of a meter?
The platform quotes a price from the route and vehicle at the moment of booking and locks it, so the traveller sees the total before they commit and pays exactly that — no meter, no surge pricing, no kerbside negotiation. For airport work that certainty is often worth more to a traveller than shaving a few rand off a metered fare.
What does flight tracking add to an airport transfer?
The booking is tied to a flight number, so if the flight is delayed the system shifts the pickup time automatically rather than leaving a driver waiting or a traveller stranded. The driver meets arrivals with a name board, which turns the riskiest part of a trip — landing in an unfamiliar city — into the most predictable.
Can travel agents and hotels manage bookings for their clients?
Yes. A corporate portal lets multiple agents book and track trips in real time from one account, which suits travel agents, PAs, hotels and restaurants arranging rides on behalf of guests. It keeps every booking visible in one place instead of scattered across phone calls and email threads.
Related work
Taking transfers and tours by phone and WhatsApp?
Tell us how your business actually works and we will tell you honestly what it takes to build. See more of our work or what we do.
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