Case study · WorkBriefly

From open shiftto paid out.

A gig staffing app that connects hourly workers with the businesses that need shifts filled. A worker browses gigs by date, claims the ones that fit, checks in on the day and is paid straight to their bank. We designed the whole worker experience, from the first shift to the last payout.

Mobile appGig marketplaceShift staffing
WorkBriefly screenWorkBriefly screen
Core surfaces
Gig discoveryVetted worker profilesLive slot countsConstraint-first filtersStripe daily payoutsReport an issue
01 — The product

A worker app built around one shift at a time

The worker side is the app we designed end to end. A worker completes a vetted profile, browses gigs grouped by date, and works a clear lifecycle: apply or accept a direct request, claim the shift, check in on the day, mark it complete, and get paid. Every gig shows how many slots are still open, so a worker always knows whether a shift still needs people before they commit.

A vetted worker profile

Onboarding collects experience, certificates and licenses, a profile picture and photo ID, with an optional criminal-record check, so businesses are staffing people they can trust.

Filters that match real constraints

Distance, pay rate, total pay, pay frequency, gig length, transit access and more let a worker narrow a board of shifts down to the ones that actually work for them.

Paid straight to the bank

Banking is linked through Stripe and earnings settle as daily payouts, with a running payout history, so a worker sees exactly what they have earned and when it arrives.

02 — The problem

Why is a gig staffing app hard to design well?

Short-notice shift work only works if the worker can trust the gig and act fast - three problems shaped every screen in the worker app.

A job board ends at the application. Answer → a gig that moves through applied, claimed, confirmed, active and completed, so a worker always knows where it stands.

Pay, distance, timing and transit all decide whether a shift is worth taking. Answer → filters detailed enough to match real constraints, not a single search box.

Trust has to run both ways on a shift found this morning. Answer → a vetted worker profile, and a report-an-issue path one tap from an active gig.

6

states a single gig moves through - available, applied, claimed, confirmed, active, completed.

03 — Goals & challenges

What did the worker app have to get right?

Short-notice shift work only works if the worker can trust the gig and act fast. Four goals and three hard problems shaped the screens.

Goals

One shift, start to payout

  • Show the whole lifecycle. Applied, claimed, confirmed, active, completed - a worker always knows where a gig stands.
  • Filter on real constraints. Distance, pay, timing, transit and gig length narrow the board to shifts that actually fit.
  • Vet the worker properly. Experience, certificates, photo ID and an optional criminal-record check make a profile trustworthy.
  • Pay out fast and clearly. Stripe-linked banking, daily payouts and a full history, so a worker sees exactly what they earned.
Challenges

Why it was hard

  • A gig has a life, not just a listing. A shift moves through applied, claimed, confirmed, active and completed states.
  • The right gig has a lot of conditions. Pay, distance, timing, transit and gig length all decide whether a shift is worth taking.
  • Trust runs both ways. A worker needs vetting to be hired, and a way to flag problems on the day.
04 — Job board vs. WorkBriefly

What changes when a shift becomes a lifecycle, not a listing?

A job board ends at the application. WorkBriefly has to run the whole shift, from the first browse to the payout landing.

The moment
A job board
In WorkBriefly
Finding work
Search and apply, then wait
Browse gigs by date and claim a slot
Knowing it is real
A posting with no status
Live slot counts and a vetted profile both sides trust
On the day
Off-platform coordination
Check in, work, report an issue if needed
Getting paid
Invoice and chase
Daily Stripe payouts with a full history
05 — One screen, read closely

How does a worker read a gig at a glance?

The gig board is where a worker spends most of their time, so every element on a card earns its place. Here is what the screen is telling them.

WorkBriefly gig board showing available shifts grouped by date
1Status filter

One control switches the board between available gigs and a worker's own applied, claimed and completed shifts, so the same screen serves discovery and tracking.

2Detailed filters

The filter panel opens from here, and the count shows how many are active, so a worker always knows how narrowed their board is.

3Staffing progress

Each gig shows how many worker slots are filled, so a worker can see at a glance whether a shift still needs people before committing to it.

4The whole shift on one card

Role, business, date, hours, distance and pay all sit on a single card, enough for a worker to decide without opening it.

5Four-tab spine

Home, Gigs, Messages and Account anchor the whole worker app, so the core of the product is always one tap away.

06 — Visual design

The look, and why

A confident blue and a dark ink carry the app - the palette the interface itself is built from.

Colour
Accent blue
#16428A
Deep blue
#0C2A5C
Ink
#0A2440
Body
#55606B
Mist
#EEF3FA
Line
#D5E0EF
FAQ

Designing a gig staffing app

What makes a gig staffing app different from a job board?
A job board ends at the application; a gig staffing app has to run the whole shift. WorkBriefly tracks a gig through applied, claimed, confirmed, active and completed states, handles check-in and an end-of-gig survey, and pays the worker out - so the design is a lifecycle, not a listing. The hard part is showing a worker exactly where each of their gigs stands while keeping the board of new shifts just as easy to scan.
How do you build trust into short-notice shift work?
You vet the worker and you give them a voice on the day. Onboarding collects experience, certificates and licenses, a profile picture and photo ID, with an optional criminal-record check, so a business is staffing someone verified. On the other side, a report-an-issue path sits one tap from an active gig, so a worker can flag a safety or shift problem immediately. Trust that runs both ways is what makes people comfortable filling a shift they found this morning.
How does payment work in a gig marketplace like this?
Through linked banking and automated payouts rather than invoices. WorkBriefly connects a worker's bank through Stripe, shows a running balance, pays out daily and keeps a full payment history. Getting paid quickly and predictably is a big part of why someone picks up gig work, so the payout experience is treated as a first-class surface, not a settings page bolted on at the end.
How long does it take to design a two-sided app like this?
You are effectively designing two products that share a marketplace - a worker app and the business side that posts and staffs gigs - plus the lifecycle and payments that connect them. The worker experience alone spans onboarding, a filtered gig board, the full gig lifecycle, messaging and payouts, so a first release is a multi-month design and build, with the business tooling and further automation layered on once the core loop works.
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Building a marketplace app with a lifecycle?

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