Case study · Purple Cow Internet

Internet worththe switch.

A direct-to-consumer website for a fibre internet provider serving Nova Scotia, Prince Edward Island and Newfoundland. It sells internet, TV and home phone, checks whether an address can be served, and takes a household from landing page to signed-up in about thirty seconds.

Fibre ISPConsumer webAddress serviceability
Purple Cow Internet product screen
What we shipped
Address checkerInternet plansTV plansHome phoneSelf-installOnline sign-up
01 — The product

A storefront and a self-serve sign-up in one

The brand is loud and friendly on purpose, but underneath it is a working commerce flow: pick internet, add TV or home phone, confirm the address is serviceable, and order the gear. The whole thing is built to be finished on a phone in one sitting.

Serviceability before sign-up

An address checker gates the flow up front, so a household learns whether they can be connected before they invest any time in a plan.

One price, held year over year

Internet starts at $60 a month and the site commits to that price staying flat, with no usage fees and no contract to trap anyone.

A guarantee that removes the risk

"Love our internet or it's free" is stated plainly on the hero, turning the biggest objection to switching providers into a reason to try.

02 — The problem

Why is switching internet providers such a hard sell? Every objection has to be defused on a single page.

Changing ISP feels risky: hidden fees, install headaches, being locked in, and no idea whether the new service will actually be better.

Pricing that creeps. Teaser rates that jump after a year are the norm, so a fixed, held price has to be made obvious and believable, not buried in fine print. Answer → internet from $60, held year over year.

Install anxiety. People assume a technician, a wait window and a mess of cables. Answer → a self-install box that plugs in like a laptop, with a free technician visit if a household wants one.

Fear of being locked in. No contract and a money-back guarantee are the levers that turn a cautious visitor into a sign-up, so both lead rather than hide. Answer → love it or it's free, no contract.

6

things a switcher worries about before they'll commit — answered on one page, from serviceability to what happens if they hate it.

03 — Goals & challenges

What the site had to answer

Most people meet an internet provider at the worst possible moment: mid-move, comparing plans, unsure whether their new address can even be served. The site has to answer that in seconds and make switching feel like the easy choice.

Goals

Make switching the easy choice

  • Check serviceability first. An address checker gates the flow before a household invests any time in a plan.
  • Hold the price. Internet from $60 a month, fixed year over year, with no usage fees.
  • Remove the risk. "Love our internet or it's free" stated plainly on the hero, next to the price.
  • Let add-ons ride the same order. TV and home phone attach to the internet sign-up, not a second call.
Challenges

Why it was hard

  • Teaser pricing is the industry norm, so a fixed price has to be made obvious and believable, not buried in fine print.
  • People assume a technician visit and a mess of cables, when the real install is closer to plugging in a laptop.
  • Every objection — price, contracts, install — has to be defused on a single page, not across a sales call.
  • The whole flow, address check to order, has to be finished on a phone in one sitting.
04 — The usual provider vs Purple Cow

What changes when every objection is answered up front

A challenger brand has to defuse hidden fees, install headaches and lock-in on a single page. Here is what that looks like next to the way most providers still sell.

✓ Purple Cow's site

Ask for the address, then the price

Address checker gates the sign-up up front · Internet from $60, held year over year · No contract, no usage fees · Self-install box, love it or it's free

✕ The usual provider

Call first, find out later

Found out on a phone call · Intro rate, then a jump · Locked in, metered · Booked technician visit, cancellation fees

← drag to compare →
What a switcher worries about
The usual provider
Purple Cow's site
Can my address even get service?
Found out on a phone call
Address checker gates the sign-up up front
What will it really cost?
Intro rate, then a jump
Internet from $60, held year over year
Contracts and usage caps
Locked in, metered
No contract, no usage fees
Who installs it?
Booked technician visit
Self-install box, free tech visit if needed
What if I hate it?
Cancellation fees
Love it or it's free, money-back guarantee
TV and phone too?
A separate bundle call
Added to the same order online
05 — Across the site

What can a household actually buy?

Three services, each with its own page and its own pricing, all reachable from one navigation and orderable in the same flow.

Fibre from $60, no games33 channels and a TV appKeep the number, drop the billEverything on one screen

Fibre from $60, no games

Internet · The core plan

The internet page leads with a single held price, a free Wi-Fi modem, no usage fees and no contract, so the plan can be understood at a glance.

$60/moNo contract

33 channels and a TV app

Television · Add-on

Television is $25 a month for 33 channels including local news, streamed through an app on Apple, Google and Firestick devices, with cloud recording and pause.

$25/mo33 channels

Keep the number, drop the bill

Home phone · Add-on

Home phone is $10 a month with unlimited North American long distance, call display, call waiting and forwarding, and a household keeps its existing number.

$10/moUnlimited N.A. long distance

Everything on one screen

Plans · The storefront

The plan trio sits together on the home page so a visitor can see internet, TV and phone pricing side by side before they start an order.

InternetTVPhone
Purple Cow Internet home page
Getting connected

How does a household go from landing page to online?

The site's whole promise is that switching is trivial: a household checks its address, signs up online in about thirty seconds, and gets an all-in-one Wi-Fi box that plugs in like a laptop — with a free technician visit available if they'd rather not.

06 — What we shipped

The scope, in one panel

Every number in this panel is delivered scope — what was designed, built and handed over for Purple Cow Internet. It leaves out traffic, conversion and revenue on purpose: those figures belong to the client, and we don’t publish numbers we cannot stand behind.

3
Services sold: internet, TV, home phone
30-sec
Sign-up, address to order
3
Provinces served: NS, PEI, Newfoundland
1
Held price, no usage fees, no contract
Coverage
Nova ScotiaPEI & Newfoundland
Services sold
InternetTV · Home phone
Pricing
Internet from $60/moFixed year over year
Sign-up
Online in ~30 secondsSelf-install
07 — Visual design

The look, and why

Telecom brands default to corporate blue and stock photos of families. This one goes the other way: a hand-drawn purple cow, a single high-visibility yellow reserved for the action, and a condensed poster face that makes a price feel like a headline.

Colour
Herd purple
#8B3FE0
Deep
#6A24C4
Purple 300
#AA7DE6
Action yellow
#FBC400
Link blue
#1C86FC
Ink 900
#111827
Ink 800
#202E39
Typography
Display · AntonONLY $60
Subhead · Open Sans 600Easy to switch, reliable
Body · Open Sans 400Internet starts at $60 a month and stays there, with no usage fees and no contract.
UI · RobotoEASY TO SWITCH, RELIABLE
08 — Transferable

What does a consumer ISP website need to get right?

These came out of building a provider site that has to sell, qualify and onboard in one visit. They hold for any subscription service sold direct to households.

01

Answer serviceability first.

Nothing else on the page matters if the visitor's address can't be connected, so ask for it before you pitch.

02

State the real price once.

A held, all-in number beats a teaser rate the moment a shopper has been burned before, and most have.

03

Sell the install, not just the plan.

The fear is the technician and the mess, so a self-install box needs its own space on the page.

04

Put the guarantee where the doubt is.

"Love it or it's free" belongs on the hero, next to the price, not in a footer nobody reads.

05

Let add-ons ride the same order.

TV and phone should attach to the internet sign-up, not force a second call or a separate flow.

06

Write it for a phone at the kitchen table.

This is finished mid-move, one-handed, so every step has to survive a small screen and a distracted reader.

FAQ

Building a website for an internet provider

How do you build an address serviceability check into a sign-up?
The address field is treated as a gate, not a form step: the visitor enters where they live and the site checks it against the network's coverage before offering a plan. Doing it first saves the household from picking a plan they can't get, and saves the provider from qualifying leads by phone. It is the single highest-leverage thing on a provider site.
How long does an internet provider website take to build?
A marketing-and-sign-up site at this shape, three services, an address check and an online order, is a matter of weeks rather than months. What moves the timeline is the depth of the ordering flow and how much of billing and provisioning it has to talk to. We build the storefront and qualification first, then wire the account and self-serve pieces behind it.
Can one site sell internet, TV and home phone together?
Yes, and it should. Each service gets its own page and price so it can be understood on its own, but TV and home phone attach to the same internet order rather than forcing a separate call. Bundling at the order, not in a sales conversation, is what makes the add-ons actually convert.
Why go with such a bold, non-corporate brand for telecom?
Because the category is a wall of identical corporate blue, and a challenger's whole job is to not look like the incumbent. A loud, friendly identity with a single action colour is memorable and, more usefully, makes the price and the sign-up button impossible to miss. Boldness here is a conversion tactic, not just taste.
Does it work on a phone?
It is built phone-first, because switching providers is something people do mid-move on a small screen. Every step, the address check, the plan choice, the guarantee and the order, is designed to be finished one-handed without pinching or zooming.
Let's build

Selling a subscription that people have to be talked into switching to?

Tell us how your business actually works and we'll tell you honestly what it takes to build — the storefront, the sign-up, the guarantee. No deck, no pitch.