Custom AI Agents & Automation

The operational work that runs your business, run by agents.

We design and build custom AI agents that carry your repetitive work end-to-end — inside the systems you already run on. Engineered by a team that has shipped AI for a decade.

CMMI L5
Process maturity
700+
Projects delivered
10+ yrs
Building AI / ML
4 regions
UK · US · UAE · AU
agent — lead-response ≈ 2s end to end · 0 errors Running
Trigger
A new lead arrives
Website form, ad, or shared inbox — captured the moment it lands.
WebformGmailAds
AI Agent
Reads, qualifies, decides
Scores the lead against your criteria and drafts a reply in your voice.
Your rulesYour dataYour tone
Actions
Executes across systems
Updates the CRM, sends the reply, alerts the owner — then logs it.
SalesforceSlackEmail
CRM record updated
Reply dispatched
Owner notified

Agents run inside the systems you already operate

Salesforce
HubSpot
Slack
Zoho
Notion
Jira
Zendesk
Snowflake
Stripe
Shopify
Asana
Airtable

Not listed? If it has an API, we connect to it — we build the integration around your stack.

01 Selected work

Outcomes, measured.

A sample of results our agents have delivered. Replace with your own client stories and figures.

LogiYour IT Team Just Got an AI Co-Worker That Never Sleeps

From alert to resolution — without a single human touchpoint. This AI Agent detects issues, prioritises them, routes the right task to the right system, and closes the loop automatically. Your team stops fighting fires and starts building things that matter.

Your Sales Pipeline — Running on Autopilot

Lead comes in. AI qualifies it, personalises the outreach, follows up at the right time, and updates your CRM — all without anyone lifting a finger. This is what your sales process looks like when AI handles the repetitive work and your team only touches deals that are ready to close.

Ship Faster. Break Less. Let AI Handle the In-Between.

Code review, pipeline monitoring, deployment checks, rollback triggers — this AI Agent sits inside your DevOps workflow and handles the steps your team does on repeat. Less manual intervention. Faster releases. Fewer 2 AM incidents.

02 What we build

Agents for the work that repeats — designed around your process, not a template.

Each agent is trained on how your business actually operates, then given the authority to carry a task from trigger to done. A few we build most.

01

Lead response & follow-up

Every enquiry qualified, replied to, and logged within the minute — then chased until it closes or replies. No lead goes cold, day or night.
SalesforceHubSpotGmailSlack
02

Customer support triage

The agent reads each ticket, answers from your own documentation in your voice, and escalates the ones that genuinely need a person.
ZendeskIntercomEmailKnowledge base
03

Reporting & reconciliation

Recurring reports pulled, built, and delivered on schedule; records reconciled across systems with exceptions flagged for review.
SnowflakeSheetsNetSuitePower BI
04

Document & data processing

Invoices, forms, and contracts read and extracted into your systems with near-zero error — the manual entry simply stops.
OCRSAPERPCustom API
03 How an agent works

Not a chatbot that answers. An agent that acts.

It reasons through the task, does the work across your tools, and knows when to hand back to a person — with every step recorded.

i.

Understands

Reads the request, checks your data and rules, and decides the right course of action.

ii.

Acts

Updates records, sends replies, files documents — directly inside your systems.

iii.

Accounts for itself

Verifies the result, logs every action, and escalates the moment judgment is required.

agent-run.log — lead-response Completed · 2.1s
09:41:02▸ triggernew lead received — webform
09:41:02⋯ readslead details, matches your criteria
09:41:03✓ qualifiedscore 82 / 100 — high intent
09:41:03⋯ draftsreply in your brand voice
09:41:04✓ sentreply dispatched to lead
09:41:04✓ updatedCRM record — Salesforce
09:41:04✓ notifiedaccount owner — Slack
09:41:04● done7 actions · 0 errors · clean hand-off

Trace Every action an agent takes is logged and fully auditable.

04 The shift

What changes on the ground.

The difference isn't theoretical. Here are the same four jobs — the way they run today, and the way they run once an agent has them.

Today — manual

People move the work

  • Staff copy data between systems by hand, all day.~6 hrs / wk
  • Leads and tickets wait hours for a first response.2–8 hrs
  • Reports take half a day to assemble.~4 hrs / wk
  • Errors slip through whenever volume rises.manual re-work
Typical time lost to a single manual workflow 20+ hrs / wk

// Typical ranges across the workflows we automate — indicative, not a guarantee. We size the real numbers during the audit.

05 How we engage

A measured path from audit to autopilot.

No discovery theatre and no six-month roadmap. Four steps, each with something you can review before we move to the next.

Shanti Infosoft engineers working through a client's process together
Every engagement starts in the room with your team — not with a proposal.
01

Audit

A working session to map where repetitive effort concentrates and where an agent returns the most, fastest.

02

Design the workflow

We specify the exact trigger, reasoning, and actions — reviewed against your process before a line is built.

03

Build & validate

Engineered, tested on your real data, and signed off by you before it ever touches a customer.

04

Operate & support

It runs with full observability. We monitor, tune, and extend it as the business changes.

06 In their words

The results speak plainly — and so do the teams we build for.

client
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James Rodriguez

Founder- Australia

Our Fitness Platform came together smoothly because Shanti Infosoft understood every requirement and communicated exceptionally well.

client
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Osei Wright Alexis

Founder & Managing Director- Caribbean

Our Electronic Gift Card Platform was delivered by Shanti Infosoft on time with impressive professionalism and expertise.

client
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Brian Freeman

DPM, Founder- USA

Multiple Healthcare Projects succeeded because Shanti Infosoft consistently understood my vision and delivered reliable solutions.

client
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Mitch Preston Vipers

Co-Founder & Head of Product

Our Recruitment Software keeps improving as Shanti Infosoft contributes valuable expertise across product, design, and QA.

client
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Dave Carr

Founder & CEO- United States

Our SaaS & Ecommerce Platform improved significantly after Shanti Infosoft redesigned key features and streamlined development.

client
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Ben

Managing Director-Australia

Cat Shows Online has grown confidently with Shanti Infosoft delivering thoughtful solutions and dependable long-term support.

client
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Paula

Founder

As founder of My Baby My Birth, working with Shanti Infosoft on our app Ona was a fantastic experience. They didn't just execute requirements—they proactively brought valuable ideas that improved the product. From contraction tracking to hypnobirthing features, they handled technical complexity and design exceptionally well. Communication was always clear, and their attention to detail was impressive. I highly recommend Shanti Infosoft as a reliable, collaborative technology partner."

client
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Ahmed Al Rossais

Founder, RabbitHole

RabbitHole became a better platform because Shanti Infosoft delivered exactly what our business needed with professionalism.

Assurances

What you can count on.

Handing repetitive work to software is a question of trust as much as technology. These are the commitments behind every engagement.

CMMI Level 5 appraised

Independently assessed at the highest tier of process maturity — the standard large enterprises require of a supplier.

A real engineering team

Architects, engineers and QA on every project — not a single contractor and a stack of prompts.

It runs on your stack

Agents work inside the systems you already operate. No rip-and-replace, no new platform to migrate to.

Validated before it ships

Tested against your real data and signed off by your team before an agent goes anywhere near a customer.

Auditable by design

Every action an agent takes is logged and attributable, with full observability from day one.

Supported after launch

We monitor, tune and extend what we build as your business changes. Delivery isn't the end of the engagement.

07 Begin

Start with one workflow worth automating.

A focused 20-minute consultation. We'll find where your business loses the most time to repetitive work — and tell you plainly whether an agent is worth building.

i.20 minutes, no obligation.
ii.You speak with an engineer, not a salesperson.
iii.You leave with a plan either way.